Legal Policies & Agreements
Transparent policies and agreements that govern our services, partnerships, and digital properties.
Master Services Agreement (MSA)
The governing agreement between Phantom Technology Solutions and our clients. Outlines service delivery terms, responsibilities, and commitments across all engagements.
Acceptable Use Policy (AUP)
Defines acceptable use of services, networks, and systems provided by Phantom Technology Solutions, including prohibited activities and security requirements.
Privacy Policy
How we collect, use, store, and protect personal and business information across our website and services.
Terms of Service
Terms governing use of the phantomts.com website and any associated digital properties.
Statement of Work (SOW)
Project-specific scope, deliverables, timelines, and pricing executed under the Master Services Agreement. Each engagement receives a tailored SOW.
Service Level Agreement (SLA)
Response time commitments, including our guaranteed under 1-hour response for critical issues, and escalation procedures.
Data Processing & Confidentiality
Our standards for data handling, confidentiality obligations, and security controls aligned with the Phantom Standard (NIST/CIS-based).
GDPR & International Data Transfers
Information for clients and visitors in the EU/UK regarding GDPR data subject rights, lawful bases for processing, and Standard Contractual Clauses (SCCs) for cross-border transfers.
Need a Specific Document?
Current and prospective clients can request copies of any of our legal agreements or policies. Our team will provide the most up-to-date version for your review.