Question 1

What IT services does Phantom Technology Solutions offer?

Accepted Answer

Our core offering is Guardian Fundamentals — a fully managed IT plan that covers monitoring, security, backup, help desk, and strategic planning in one flat monthly rate. We also offer standalone cybersecurity services, cloud services, business continuity planning, vCIO and vCISO advisory services, and IT consulting. See our Services page for the full list.

Question 2

How quickly do you respond to IT emergencies?

Accepted Answer

For clients on Guardian Fundamentals, our target response time for critical issues is under 1 hour. For general help desk requests, we aim to respond within the same business day. Emergency after-hours support is available 24/7 for managed clients.

Question 3

What makes your cybersecurity approach different?

Accepted Answer

Most MSPs bolt on a basic antivirus and call it security. Guardian Fundamentals includes AI-powered endpoint detection and response, zero-trust application controls, and 24/7 human-monitored threat detection — the same layers used by enterprise security teams. We also align your environment to cyber insurance requirements, so your coverage is valid when you need it.

Question 4

What is Guardian Fundamentals?

Accepted Answer

Guardian Fundamentals is our standard managed IT plan — not a stripped-down entry tier, and not an upsell. It's the responsible baseline we believe every business deserves. It includes remote monitoring and management, endpoint security, zero-trust controls, 24/7 managed detection and response, automated backup, IT documentation, help desk support, patch management, and quarterly vCIO business reviews — all for one flat monthly rate.

Question 5

What is your pricing model?

Accepted Answer

We use flat-rate, per-user monthly pricing. You pay one predictable fee per month — no emergency surcharges, no break-fix billing, no surprise invoices. Use our pricing estimator at /pricing for a ballpark, or schedule a free assessment for an exact quote tailored to your environment.

Question 6

Do you work with businesses of all sizes?

Accepted Answer

Our primary focus is small and medium businesses — typically 5 to 150 users. Guardian Fundamentals is designed to scale with your business, so we serve startups and established companies alike. We're particularly experienced with businesses in healthcare, legal, manufacturing, financial services, and professional services.

Question 7

Do you disclose what security tools you use?

Accepted Answer

We don't publish our full security stack publicly — disclosing specific tools can give threat actors useful intelligence about our clients' environments. What we can tell you is that every Guardian Fundamentals client benefits from AI-powered endpoint detection, zero-trust application controls, and 24/7 human-monitored threat response. We're happy to walk through specifics in a private assessment conversation.

Question 8

Can you help us migrate to the cloud?

Accepted Answer

Yes. We help businesses migrate to Microsoft 365, Azure, and other cloud platforms — including planning, migration, security configuration, and ongoing management. We handle the complexity so your team stays productive throughout the transition.

Question 9

How do you handle cyber insurance requirements?

Accepted Answer

Cyber insurance carriers increasingly require specific security controls — multi-factor authentication, endpoint detection and response, tested backups, and documented security policies. Guardian Fundamentals is designed to satisfy these requirements. We document your security posture and can provide the documentation your carrier needs at renewal time.

Question 10

How do I get started?

Accepted Answer

Schedule a free assessment at /contact or call us directly at (800) 338-4474. We'll review your current environment, identify gaps, and walk you through exactly what Guardian Fundamentals would look like for your business — no pressure, no obligation.

Question 11

What geographic areas do you serve?

Accepted Answer

We serve small and midsize businesses across Indiana and Michigan, with deep coverage in South Bend, Michigan City, La Porte, and the Southwest Michigan corridor. Remote support reaches every Guardian client 24/7, and on-site response is typically under 2 hours during business hours within our core service area.

Question 12

What is Guardian Compliance and how is it different from Fundamentals?

Accepted Answer

Guardian Compliance is built for regulated industries — healthcare (HIPAA), defense (CMMC), finance (SOX/PCI-DSS), and any business with a serious cyber insurance posture. It includes everything in Fundamentals plus Microsoft 365 E5 licensing, 24/7 SOC + SIEM monitoring, monthly air-gapped backups with documented test restores, and a written quarterly executive security review. Fundamentals is the responsible baseline; Compliance is the audit-ready upgrade.

Question 13

Do you support businesses that already have an internal IT person or team?

Accepted Answer

Yes — that's exactly what Guardian Co-Managed is designed for. We extend your internal team with 24/7 monitoring, MDR, advanced security tooling, after-hours coverage, and senior-level escalation, while your in-house staff keeps owning what they're best at. We work with your team, not around them.

Question 14

What is your guaranteed response time?

Accepted Answer

Guardian clients have a guaranteed under-1-hour response on critical issues — every hour, every day, including nights and weekends. 'Critical' means business-down: a server outage, a security incident, a ransomware indicator, or anything blocking your team from working. Lower-severity tickets are responded to within the same business day.

Question 15

Can we try Guardian without a long-term contract?

Accepted Answer

We start every engagement with a free, no-obligation assessment so you know exactly what you'd be signing up for. Guardian agreements are typically annual to give us time to actually fix things, but we structure them so you're never locked into a relationship that isn't working — and we'd rather earn your renewal than enforce a contract.

Question 16

Have you been recognized in the industry?

Accepted Answer

Yes. Phantom Technology Solutions is a three-time CRN MSP 500 honoree (2022, 2023, and 2024) — an annual list of the top managed service providers in North America. Our founder Henry Timm also serves on the GTIA Cybersecurity Executive Council, helping shape industry-wide standards for MSP cybersecurity practices.

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