Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of our website and services provided by Phantom Technology Solutions ("Company," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.

Description of Services

Phantom Technology Solutions provides managed IT services, cybersecurity solutions, cloud services, and related technology consulting services to businesses. Our services are designed to help organizations optimize their technology infrastructure and operations.

Use of Services

Acceptable Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information

User Responsibilities

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

Service Level Agreements

Specific service level agreements, including uptime guarantees, response times, and performance metrics, are detailed in separate Service Level Agreements (SLAs) provided with your service contract.

Payment Terms

Payment terms are specified in your service agreement. Generally:

• Invoices are due within 30 days of the invoice date
• Late payments may incur additional fees as specified in your agreement
• Services may be suspended for accounts with overdue balances
• All fees are non-refundable unless otherwise specified

Intellectual Property Rights

The services and their original content, features, and functionality are owned by Phantom Technology Solutions and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Confidentiality

We maintain strict confidentiality regarding all client information and data. Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of our business relationship.

Limitation of Liability

To the maximum extent permitted by applicable law, Phantom Technology Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Warranty Disclaimer

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Termination

Either party may terminate the service agreement with appropriate notice as specified in the individual service contract. Upon termination, you must immediately cease all use of our services and return any confidential information.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. Material changes will be communicated to clients with reasonable advance notice. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us: